Кто? Ну примерно как это описала Ainem,
Job Description for a Restaurant Hostess Explained
A restaurant hostess is an individual who greets customers as they arrive at the facility and often is the last to say goodbye to them as they leave. The hostess job description for a restaurant hostess includes a wide variety of other tasks.
•The hostess schedules dining reservations for guests in advance and as they arrive at the restaurant. Hostesses often have to make decisions about where a group will sit in the restaurant.
•The hostess directs and instructs the dining room personnel on customer needs to ensure customers receive fast and quality service from the moment they arrive.
•Should a party have special needs or request accommodations, the hostess ensures the group's requirements are met. This may include services needed for small children, as well as for individuals with disabilities or food allergies.
•Hostesses greet guests as they arrive and take them to their seats. They also provide a menu and explain specials. They may answer immediate questions the patrons have. They may introduce the customers to their server.
•The hostess also inspects and maintains the dining facilities. They do by instructing the buss personnel and waiters. They may be required to spot cleanliness problems and to help clear tables to facility customer needs.
Hotel hostesses, also known as lodging or front desk managers, manage the daily operations at hotels. They work in small, medium and upscale lodging facilities. A hotel hostess manages the property itself, oversees its employees and serves as the point of contact for hotel guests and visitors. Guest service knowledge, communication and management skills are key traits in this job.
Job Requirements
A broad skill set is needed. A high school diploma is required. An associate degree or certificate in hospitality management is a minimum requirement. A bachelor's degree is beneficial. Proficiency in a foreign language is helpful and completion of courses in facilities and personnel management is beneficial. Hotel hostesses need good interpersonal skills to deal with a variety of guests, employees and vendors. Flexibility, tact and patience are essential qualities. They often work irregular hours and are on call during weekends.
Про развод клиентов на напитки ничего не сказано. От себя еще добавлю, что там где останавливаются русские туристы, хостесс смотрит за тем, чтобы не тырили в завтрак со шведского стола фрукты пакетами. А то потом туристы приезжают жалуются, что за фигня, мы взяли систему завтраков, поутру приходили с термосом для сока, пластиковым контейнером для нарезки и пакетом для фруктов, а эта фря нам на 5-ый день всю малину запорола.
